Rich text token prints markup in my text-only emails | Community
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A
Anonymous
March 13, 2015
Solved

Rich text token prints markup in my text-only emails

  • March 13, 2015
  • 4 replies
  • 3664 views

Has anybody else noticed that when you use a rich text "my" token to place a link in an email you get something like this when you send yourself a text test?

<strong><span style="color: #035291;"><a href="http://www.google.com/">Fancy example link</a></span></strong>

Is there any way to edit the text version of this?

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    Best answer by Josh_Hill13
    What I do is create a text and RT version of each token to avoid these problems.

    A good idea though.

    4 replies

    Kathi_Gosche
    Kathi_Gosche
    New Participant
    December 17, 2015

    How do you handle calendar file tokens? There isn't a plain text version as far as I can tell.

    A
    Anonymous
    February 11, 2016

    Try adding your calendar token to your html version. Then preview. You can then see the link's url. Note it down. You can tailor your own text for the text only version and add the link underneath.

    Kathi_Gosche
    Kathi_Gosche
    New Participant
    December 17, 2015

    Having the same issue. Seems "plain text" should strip out the token's code just like any other element. Now I have to edit every email just so that the text version has the text tokens? Isn't the whole point of tokens to save time?

      A
      Anonymous
      December 17, 2015

      Totally. I wish they would address the problem instead of requiring solutions like this that create the opportunity for more problems.

        A
        Anonymous
        January 6, 2016

        I can see there's an Idea submitted for this problem...

        Worth up-voting.

        I also added my own idea while trying to solve this with script tokens ...

        This would be useful for looping through data to create list items. Otherwise I need 2 script tokens.

        A
        Anonymous
        March 13, 2015
        How does Marketo know which to use?
        A
        Anonymous
        August 17, 2015

        Oh, I see, you put the rich text one in the html version and the text one in the text version.

        Josh_Hill13
        Josh_Hill13Accepted solution
        New Participant
        March 13, 2015
        What I do is create a text and RT version of each token to avoid these problems.

        A good idea though.
        E
        Erica_Harris2
        New Participant
        August 17, 2015

        Is there no way around doing this? We are setting up a massive suite of engagement programs and to have to set up separate text emails for each variant of each email will be a huge amount of additional work.

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