RTP Dialog Campaign Not Showing up - but Impressions Measured | Community
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Natasha_Dolgins
Natasha_Dolgins
New Participant
January 19, 2018
Question

RTP Dialog Campaign Not Showing up - but Impressions Measured

  • January 19, 2018
  • 3 replies
  • 4506 views

I launched an RTP Dialog campaign and in PREVIEW it shows up just fine.

Then when I go to the target URL to see the LIVE campaign, I do not see it.

However, the impressions count goes up as Marketo thinks that campaign loaded.

I have created multiple campaigns, from scratch, from template, and this happens again and again. Visible in preview, not visible live, impressions count.

Anyone know how to fix this?

Thanks!

Natasha

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3 replies

Yanir_Calisar2
Yanir_Calisar2
New Participant
June 6, 2018

@Natasha Dolginsky​​ / Tiffany Gourdin could you please provide a link to this LP and the name of campaign?

I'd be happy to take a look, there might be some javascript/css conflicts that cause your campaigns not to show up.

((I used to be in Marketo's tier 3 support team and I specialized in web personalization - RTP))

If you prefer emailing just the URL's, I am at ycalisar(at)overstack.io - I'll make sure to update this post once we find the rout cause..

N
NadineRe1
New Participant
June 25, 2020

Hey Yanir,

did you ever find a solution for this? We have a similar issue with one of our campaigns where we can see the ad pop up on one page but not on another and some people can't see it at all. Support currently has no answer other than it could be some issue with our main domain (not a MKTO page).

A
Anonymous
June 5, 2018

Having same issue. Been working with support for nearly 1 month. The ability for Support to provide a correct answer quickly for RTP has been frustrating. I have had to resort to paying for a Marketo RTP consultant at times to get answers.

J
JDNelson1
Community Manager
June 5, 2018

there's definitely only a few support people that are trained on RTP -- what's the issue exactly?

A
Anonymous
June 5, 2018

We have had a few issues. Now, issue is getting the ads to appear on our microsite. Subdomain has been added in Account Settings, but it doesn't appear in the Domain picklist on the campaign - only our main domain. Furthermore, when we try to still achieve this goal by typing the subdomain in the Target URL section nothing happens. Support say they see it, no one in out segments see it and we have 0 impressions after 30d.

J
JDNelson1
Community Manager
January 19, 2018

Can you confirm that your domain isn't blocked in RTP Account Settings? (this wouldn't explain the impression part, but would explain you not seeing it)

J
JDNelson1
Community Manager
January 19, 2018

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