Sales Insights package did not install "Priority" field in Salesforce | Community
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duncanm
New Participant
March 31, 2020
Solved

Sales Insights package did not install "Priority" field in Salesforce

  • March 31, 2020
  • 2 replies
  • 5920 views

I've installed the Sales Insight package in a sandbox, but the "Priority" field is missing from Lead/Contact objects.

 

Am I supposed to just go ahead and create these fields myself? That seems ridiculous. 

 

The only thing in the package that has "priority" in the name is a field on the custom BestBetsCache object.

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    Best answer by Guy_Goldstein1

    Ran into this today... I was going to email support but... I got annoyed 🙂

     

    The answer is:

    • MSI Package only makes MSI fields visible to the Sys Admin profile by default - So you're going to need to check field level security and make sure your Marketo Sync user can see the fields
    • Some of the fields have been renamed in the new package but the error message hasn't been updated. So "Relative Urgency" is now "Urgency" and "Priority" is now "Engagement"

    If you go through the list of these 5 fields and make sure they are visible to your Marketo Sync user - everything should be fine

    1. Relative Score
    2. Relative Score Value
    3. Urgency
    4. Urgency Value
    5. Engagement

    Good luck

    2 replies

    G
    Guy_Goldstein1Accepted solution
    New Participant
    February 3, 2021

    Ran into this today... I was going to email support but... I got annoyed 🙂

     

    The answer is:

    • MSI Package only makes MSI fields visible to the Sys Admin profile by default - So you're going to need to check field level security and make sure your Marketo Sync user can see the fields
    • Some of the fields have been renamed in the new package but the error message hasn't been updated. So "Relative Urgency" is now "Urgency" and "Priority" is now "Engagement"

    If you go through the list of these 5 fields and make sure they are visible to your Marketo Sync user - everything should be fine

    1. Relative Score
    2. Relative Score Value
    3. Urgency
    4. Urgency Value
    5. Engagement

    Good luck

      G
      GNichols
      New Participant
      March 8, 2023

      3 years later and still not fixed by Marketo, impressive.

      Darshil_Shah1
      Darshil_Shah1
      Community Manager
      March 31, 2020

      Check this document out. I am sure this would help you. Let us know if you need more help! 🙂

       

      M
      mtbaker
      New Participant
      May 28, 2020

      In the document it says that the Priority field is required on the Lead and Contact object but they do not exist in Salesforce.  The original poster described the exact same issue I am experiencing.

      Darshil_Shah1
      Darshil_Shah1
      Community Manager
      May 29, 2020

      Priority has to be configured as the Engagement field in the sfdc. So if you configure the Engagement field in the sfdc like you did for other fields it should resolve your issue. 

      Marketo should update this in the doc to involve this point under the MSI - SFDC configuration setup doc.

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