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Jessica_Biblis
Jessica_Biblis
New Participant
January 19, 2018
Solved

Salesforce Object - Sync Issues and Questions

  • January 19, 2018
  • 2 replies
  • 3627 views

We have a Salesforce Object that is synced to Marketo, but updated data doesn't seem to be flowing from SFDC to Marketo. We're seeing people being added to the object in Marketo, any data value changes that happen in Salesforce are not being reflected in Marketo. There haven't been any sync errors.

If we remove the data from the SF custom object, will that remove the person from the object in Marketo? Then, we could reload the data and hope that it syns over. Would we continue to have this problem where the data doesn't update?

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Best answer by Veronica_Holme4

One additional question to what Josh asked - is there any chance a large volume of data is being uploaded to the custom object on a regular basis? I've seen this issue occur when the sync is backlogged for a bit. In any case, it'd be good to get more detail on your scenario.

2 replies

Jessica_Biblis
Jessica_BiblisAuthor
New Participant
January 22, 2018

Thanks @Josh Hill​ and @Veronica Holmes​. I think the sync was backlogged. After checking back over the weekend, the changes are now updated in Marketo.

Josh_Hill13
Josh_Hill13
New Participant
January 20, 2018

Would you describe the Custom SFDC Object and it's relationship to the other objects?

My understanding is that data should flow over initially to Marketo and then it would sync normally. But I wonder if you have tried forcing a sync for a Lead you know is linked to that Object? What happens?

SFDC Sync: Custom Object Sync - Marketo Docs - Product Documentation

Veronica_Holme4
Veronica_Holme4Accepted solution
New Participant
January 21, 2018

One additional question to what Josh asked - is there any chance a large volume of data is being uploaded to the custom object on a regular basis? I've seen this issue occur when the sync is backlogged for a bit. In any case, it'd be good to get more detail on your scenario.

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