Salesforce Object Sync - User | Community
Skip to main content
Ben_Neal1
Ben_Neal1
New Participant
October 16, 2018
Solved

Salesforce Object Sync - User

  • October 16, 2018
  • 2 replies
  • 3843 views

In Salesforce I have a lookup from Account to User representing the service lead for an Account. I want to sync the User object through that lookup relationship into Marketo. I have provided all the necessary permissions for our sync/integration user, but the field and object doesn't show up under "Salesforce Object Sync" after syncing the schema. I can see the permissions are in good shape, but I suspect there is a limitation in Marketo that doesn't allow you to sync the User object through the Salesforce Object Sync. Is that correct?

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by Steven_Vanderb3

That's correct.  User already syncs to Marketo by default to populate fields relating to Sales Owner.  There is no way to customize what fields on the User table sync to Marketo and you can't use custom fields on the User object in Marketo.

2 replies

Grégoire_Miche2
Grégoire_Miche2
New Participant
October 16, 2018

This is one of the ideas listed here: Marketo / salesforce integration needs a serious overhaul, don't you "sync"? , 3rd section.

-Greg

P
PetyrCa
New Participant
May 20, 2019

Thanks for the info. just to confirm what I've read on this tread. You're both saying you cannot sync specific user fields like "role" or "profile" from the user object to Marketo, correct?  Any there is no way for MKTO support to manually sync the field for us, correct?

Steven_Vanderb3
Steven_Vanderb3Accepted solution
New Participant
October 16, 2018

That's correct.  User already syncs to Marketo by default to populate fields relating to Sales Owner.  There is no way to customize what fields on the User table sync to Marketo and you can't use custom fields on the User object in Marketo.

    Terms & ConditionsAccessibility statement

    Loading footer...