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Elise_Stieren
Elise_Stieren
New Participant
January 20, 2022
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Salesforce Sync Error

  • January 20, 2022
  • 1 reply
  • 1315 views

Does anyone know what this means? 

I assume that I need to tell sales ops to attach the field to the contact object as well. My questions is: what is the opportunity schema? And why didn't it update?

 

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Best answer by Beth_Massura

Hi Elise,

 

Marketo does sync the opportunity object and fields, but it's one way, from SFDC to Marketo only. Marketo can't write data back to opportunities, unlike how it can update values on leads or contacts. You don't need to copy that field to the contact object. The schema refers to the list of fields on the opportunity object. Before it can sync over the values on individual opportunity records, it has to know what fields are available to populate. The sync cycle sends over the schema first, and then the new and updated opportunity records.

 

I'm guessing "ARR?" is a custom field on the opportunity in SFDC, and the question mark is in the field label (friendly name that users typically see)? I know one of my colleagues found an issue when a custom field name had apostrophes and I'm wondering if that might be an issue here too. They ended up changing the label (not the API field name) to remove the character. But that particular issue was more in relation to an integration with a webinar provider to Marketo, rather than the SFDC sync itself.

 

Hope this helps!

 

Cheers,

Beth Massura

4x Adobe Marketo Engage Champion

1 reply

B
Beth_MassuraAccepted solution
New Participant
April 19, 2023

Hi Elise,

 

Marketo does sync the opportunity object and fields, but it's one way, from SFDC to Marketo only. Marketo can't write data back to opportunities, unlike how it can update values on leads or contacts. You don't need to copy that field to the contact object. The schema refers to the list of fields on the opportunity object. Before it can sync over the values on individual opportunity records, it has to know what fields are available to populate. The sync cycle sends over the schema first, and then the new and updated opportunity records.

 

I'm guessing "ARR?" is a custom field on the opportunity in SFDC, and the question mark is in the field label (friendly name that users typically see)? I know one of my colleagues found an issue when a custom field name had apostrophes and I'm wondering if that might be an issue here too. They ended up changing the label (not the API field name) to remove the character. But that particular issue was more in relation to an integration with a webinar provider to Marketo, rather than the SFDC sync itself.

 

Hope this helps!

 

Cheers,

Beth Massura

4x Adobe Marketo Engage Champion

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