Salesforce Sync Error: Unable to update campaign member status

Forum|Forum|5 years ago
March 11, 2021
1 reply
4405 views

We are receiving the following error when people respond to a campaign:

Why: Marketo is unable to update Campaign Member Status in Salesforce
Error details:
System.QueryException:Non-selective query against large object type

It does not impact everyone who has a change in the campaign member status for that campaign and I have not been able to identify a pattern. I don't understand what the Error details mean and we have not been able to find ant issues in Salesforce. The campaign member status we are changing to is in the Salesforce campaign and other members are able to have their status updated. Any ideas on how to fix or further troubleshoot this issue?

Marketo

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Devyn_Jeremenko

New Participant

Experiencing the same issue. It just recently started when we use the Salesforce campaign sync to sync our webinar program statuses. Only affecting certain people, not all.

J

JanetB_MSSAuthor

New Participant

Glad it's not just us. Unfortunately, still haven't found a resolution.

This is the info I received from Marketo Support. We are still working with SFDC support.

Hi Janet, Thank you for contacting Marketo support. My name is Sunil and I will be assisting you with this case. This error is returned by SFDC when Marketo tries to sync program members to SFDC. I would suggest you contact your SFDC admin for more info on this case. I am sharing a document below for more info. More Info: https://help.salesforce.com/articleView?id=000323572&type=1&mode=1 Let us know if you have any further queries.

Laura_Lynch

New Participant

Did you ever find a solution? We are running into the same issue here.

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