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vincent.mauduit
New Participant
April 30, 2018
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Salesforce synchronization issue: some fields set to "null" after first sync

  • April 30, 2018
  • 1 reply
  • 3020 views

Hello everyone,

I have a problem with the Salesforce synchronisation with Marketo. Everything is set up correctly, however, after the first synchronisation of people's data, some fields are reset to zero or null.

Here is an example of the activity log of a person for who the problem occured:

After the SFDC action: insert, these fields were changed automatically.

Does anyone know the reason why? Has anyone experienced such problems?

Thanks for your help,

Vincent Mauduit

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    Best answer by Grégoire_Miche2

    Bonjour Vincent,

    Very likely the Marketo use does not have write access to the fields in question. SFDC does not take the update, but returns a null value. I can be because the Marketo user rights are not set correctly of because these fields are formula fields, for instance.

    -Greg

    1 reply

    Grégoire_Miche2
    Grégoire_Miche2Accepted solution
    New Participant
    April 30, 2018

    Bonjour Vincent,

    Very likely the Marketo use does not have write access to the fields in question. SFDC does not take the update, but returns a null value. I can be because the Marketo user rights are not set correctly of because these fields are formula fields, for instance.

    -Greg

    V
    vincent.mauduitAuthor
    New Participant
    April 30, 2018

    Thank you , this was actually the case ! It's solved now

    Vincent

    Le lun. 30 avr. 2018 à 17:59, Grégoire Michel <marketingnation@marketo.com>

    a écrit :

    <https://nation.marketo.com/?et=watches.email.thread> The Marketo

    Marketing Nation Community

    <https://nation.marketo.com/?et=watches.email.thread>

    Re: Salesforce synchronization issue: some fields set to "null" after

    first sync

    reply from Grégoire Michel

    <https://nation.marketo.com/people/e6615dd679b5dd0c3e60c20085706f392a9af2cb?et=watches.email.thread>

    in Products - View the full discussion

    <https://nation.marketo.com/message/188369-re-salesforce-synchronization-issue-some-fields-set-to-null-after-first-sync?et=watches.email.thread#comment-188369>

    Grégoire_Miche2
    Grégoire_Miche2
    New Participant
    April 30, 2018

    Pls mark the question as answered, for future reference.

    -Greg

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