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A
Anonymous
April 16, 2013
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Same Cookie Id, Different Email Address

  • April 16, 2013
  • 17 replies
  • 3689 views
If the cookie id is the same, but the email is different, is a new lead created?
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Best answer by Jep_Castelein2
Yes, a new record is created (at least via Form Submission or List Import). If you use the API, you have multiple options based on the Lead Key you provide (email, cookie ID or Marketo ID). 

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Jep_Castelein2
Jep_Castelein2
New Participant
April 17, 2013
I believe if you provide the Cookie ID as the Lead Key, it will update the same Lead, but please test this. 
A
Anonymous
April 17, 2013
Leads are getting created with the API.  Are we able to merge automatically based on cookie id?
Jep_Castelein2
Jep_Castelein2Accepted solution
New Participant
April 17, 2013
Yes, a new record is created (at least via Form Submission or List Import). If you use the API, you have multiple options based on the Lead Key you provide (email, cookie ID or Marketo ID). 
A
Anonymous
April 17, 2013
In this scenario we do not have a name, only an email address and a cookie id, so how can we even manually identify a duplicate?

Also, this process needs to be automated.
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Anonymous
April 17, 2013
In my experience, email address trumps cookie, so a new lead would be created. You could try deleting the first email address once you know it's bad.
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Anonymous
April 17, 2013
A visitor is cookied, a new lead is created via the webservice api, the lead comes back and completes another form only this time with another email address.

I am assuming a new lead is created.  However we'd like to setup a process where if the cookie id is the same, and the first email is flagged as a bad email address, that the existing lead is simply updated instead.
A
Anonymous
April 17, 2013
Can you be more specific about the case you are asking about?
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