Second Nested Program did not run in Engagement Program | Community
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Vidhi_Kare
Vidhi_Kare
New Participant
April 1, 2021
Solved

Second Nested Program did not run in Engagement Program

  • April 1, 2021
  • 1 reply
  • 1891 views

Hi,

Hope everyone is doing well.

Has anyone came across a situation where they created Nested Nurture Programs inside Engagement Program and on the cast day, one of the Program ran like the first one in order but the second program did not run.

I am trying to figure out as to what went wrong. I ran my cast at 2.p.m  However, I noticed that one Nested Nurture program ran but other did not run. Both are having batch campaigns inside the program & pretty much similar setup just with the difference of having different emails in Flow step. 

I have attached screenshot of the setup. Any help will be appreciated.

 

Kindest Regards,

Vidhi

 

 

 

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Best answer by Katja_Keesom

Starting with the silly questions first: Were there actually people in your stream who had already received the first "01" email in a previous cast? If not, all would have received that email and the second email will only be sent in the next cast.

For any further troubleshooting it might be good to also post a screenshot of the smart list and flow of the smart campaign inside your nested program that did not run.

1 reply

Katja_Keesom
Katja_KeesomAccepted solution
Community Manager
April 1, 2021

Starting with the silly questions first: Were there actually people in your stream who had already received the first "01" email in a previous cast? If not, all would have received that email and the second email will only be sent in the next cast.

For any further troubleshooting it might be good to also post a screenshot of the smart list and flow of the smart campaign inside your nested program that did not run.

    Vidhi_Kare
    Vidhi_KareAuthor
    New Participant
    April 6, 2021

    Hi @katja_keesom ,

    Thank you for your inputs. Yes, that was exactly the case.

    My Second program in the stream never had records enter the content in my most recent cast. In the last cast, records had enter the content previous to that and therefore it would be expected for these records to enter the second program in the next cast.

     

    Thanks,

    Vidhi

     

     

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