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James_Glavin
James_Glavin
New Participant
May 22, 2019
Question

Send and Track breaking Outlook Bookings links

  • May 22, 2019
  • 2 replies
  • 6016 views

Hi all,


Our sales team uses the Marketo Send and Track feature to track Sales Emails through Marketo.

They often include a link to their Outlook Bookings calendar, so people can schedule a phone call with them.

We've just noticed that the Send and Track feature, when it adds Marketo tracking script to this link, breaks the link. 

Does anyone know why this would be and how to remedy this? Or is it possible to not track a specific individual link in an Outlook email sent through Send and Track?

FYI, this is what the Outlook Booking link looks like:

outlook.office365.com/owa/calendar/examplecalendar@ourdomain.onmicrosoft.com/bookings/?mkt_tok=etcetcetc

If you remove the mkt_tok parameters it works fine, but with it the link returns a Bad Request error.

Any advice gratefully received!


James 

2 replies

Courtny_Edwards
Courtny_Edwards
New Participant
January 13, 2021

Hi James - same as Daniel below, we are currently having this same problem. Did you find a solution/workaround?

    H
    hilarygerman
    New Participant
    February 27, 2021

    I was just running into this same issue. I fixed it by going to Edit Link and unchecking include mkt_tok.

    SanfordWhiteman
    SanfordWhiteman
    New Participant
    February 27, 2021
    Sure, but then you aren't tracking web activities to the lead.
    SanfordWhiteman
    SanfordWhiteman
    New Participant
    May 22, 2019
    We've just noticed that the Send and Track feature, when it adds Marketo tracking script to this link, breaks the link.

    Not so much tracking script as just a query param.

    If the remote server can't handle an extra qp that's really their fault (even if the qp isn't used).  Do you get a 404 when you visit the page? Can you DM me an actual link so I can test it?

      James_Glavin
      James_GlavinAuthor
      New Participant
      May 23, 2019

      Thanks Sandford - yes, I'll DM you now. Much appreciated!

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