Sending email alert to multiple emails - formatting? | Community
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Aug 23, 2013 11:29 PM UTC
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Sending email alert to multiple emails - formatting?

Hi there!

I'm trying to send an email alert to 4 email addresses after a lead fills out a form. This should be intuitive, but for some reason only the first and last person in my list of emails is getting the alert emails.

Here's what I'm doing:
IN the "Send Alert" flow step, I select the email, select "Send To:" as account owner, and then for "To other emails" I enter: "Email1, Email2, Email3"

I've also tried "Email1; Email2; Email3", as well as putting quotes around each email, but no formatting has so far successfully delivered to all 4 email addresses!

Any help here is much appreciated.

Eric
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Accepted solution
Aug 23, 2013 11:34 PM UTC
Hey Eric, 

The commas are the right approach. When you say the 1st and last receive the email, is the 1st the Account Owner?

Can you provide a screenshot of that flow step, please?

7 replies

Aug 26, 2013 6:38 PM UTC
Thanks Jeff & Josh,

Looks like the commas worked after all. I had been putting in the same fake test email and apparently Marketo was only sending out the alert once.

Eric
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Josh_Hill13
Level 10
Aug 24, 2013 12:14 AM UTC
Is the second email unsubscribed somewhere? 

Are they getting that email in the spam folder?
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Accepted solution
Aug 23, 2013 11:34 PM UTC
Hey Eric, 

The commas are the right approach. When you say the 1st and last receive the email, is the 1st the Account Owner?

Can you provide a screenshot of that flow step, please?
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Leticia_DoPrado
Level 4
Nov 6, 2018 4:35 PM UTC

Is it supposed to be just commas separating the emails? Or a comma + a space?

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SanfordWhiteman
Level 10
Nov 6, 2018 5:49 PM UTC

Just commas.

(FYI: commas are the standard separator for mailboxes. You might use a mail client that appears to use semicolons, but they're translated into commas when necessary to comply with the standard.)

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