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August 23, 2013
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Sending email alert to multiple emails - formatting?

  • August 23, 2013
  • 3 replies
  • 5027 views
Hi there!

I'm trying to send an email alert to 4 email addresses after a lead fills out a form. This should be intuitive, but for some reason only the first and last person in my list of emails is getting the alert emails.

Here's what I'm doing:
IN the "Send Alert" flow step, I select the email, select "Send To:" as account owner, and then for "To other emails" I enter: "Email1, Email2, Email3"

I've also tried "Email1; Email2; Email3", as well as putting quotes around each email, but no formatting has so far successfully delivered to all 4 email addresses!

Any help here is much appreciated.

Eric
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Best answer by
Hey Eric, 

The commas are the right approach. When you say the 1st and last receive the email, is the 1st the Account Owner?

Can you provide a screenshot of that flow step, please?

3 replies

August 26, 2013
Thanks Jeff & Josh,

Looks like the commas worked after all. I had been putting in the same fake test email and apparently Marketo was only sending out the alert once.

Eric
Josh_Hill13
New Participant
August 24, 2013
Is the second email unsubscribed somewhere? 

Are they getting that email in the spam folder?
Accepted solution
August 23, 2013
Hey Eric, 

The commas are the right approach. When you say the 1st and last receive the email, is the 1st the Account Owner?

Can you provide a screenshot of that flow step, please?
Leticia_DoPrado
New Participant
November 6, 2018

Is it supposed to be just commas separating the emails? Or a comma + a space?

SanfordWhiteman
New Participant
November 6, 2018

Just commas.

(FYI: commas are the standard separator for mailboxes. You might use a mail client that appears to use semicolons, but they're translated into commas when necessary to comply with the standard.)