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A
Anonymous
January 8, 2016
Solved

Sending Sample Email

  • January 8, 2016
  • 4 replies
  • 2092 views

I've been trying to send myself a sample email, but it won't go through.  I've tried using Chrome and Firefox and emailed my outlook work email and my personal gmail account.  Not sure why it's not working.  It's never given me a problem before.  I got other triggered alert emails from Marketo earlier today too.  Thoughts on what it could be?

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Best answer by Justin_Cooperm2

Please file a support ticket, that's not normal.

4 replies

Kenny_Elkington
Kenny_Elkington
New Participant
January 8, 2016

My money would be on a bad token, that can cause a silent soft bounce when sending a sample.  If you send it to yourself through a single flow action, you should be able to see if this is occurring in the activity log.

A
Anonymous
January 8, 2016

I've had this happen from time to time in Marketo. It usually resolves itself in a day, but definitely log a ticket.

A
Anonymous
January 8, 2016

It might be going to Spam

Justin_Cooperm2
Justin_Cooperm2Accepted solution
New Participant
January 8, 2016

Please file a support ticket, that's not normal.

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