SFDC APEX TIME OUT Error Caused by a Managed Marketo Apex Trigger: mkto_si.RemoveInterestingMomentLinebreaksContact | Community
Skip to main content
A
Anonymous
February 3, 2017
Question

SFDC APEX TIME OUT Error Caused by a Managed Marketo Apex Trigger: mkto_si.RemoveInterestingMomentLinebreaksContact

  • February 3, 2017
  • 3 replies
  • 4811 views

Similar to this SFDC Question: Apex CPU time limit exceeded error with Marketo Sync - Salesforce Developer Community

I have a Salesforce Process that automatically changes a Contact's Owner to match the Account Owner upon Account Owner Change.

This process seems to be getting tripped up by a Marketo Trigger from the Marketo Sales Insights Managed Package, but I cannot see the code behind it to troubleshoot. Here is the error message I get:

"UPDATE --- UPDATE FAILED --- ERRORS : (CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY) mkto_si.RemoveInterestingMomentLinebreaksContact: System.LimitException: Apex CPU time limit exceeded"


Anyone have any work around for this? I am just updating ~100 account records so I'm not sure why this would be timing out.

Thanks!

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

3 replies

Ed_Dunn
Ed_Dunn
New Participant
October 25, 2019

is there a way for Marketo support to change MKTO to SFDC sync to use 100 per API call rather than 200 records per API call? This would get around the Apex CPU time limit exceeded and System.LimitException: errors

P
priyasubbaraman
New Participant
March 30, 2020

We are facing the same issue.  I am trying to update the Lead object in Salesforce using Dataloader.  As of now 190 records are failing to update because I get this error from Dataloader 

mkto_si.RemoveInterestingMomentLinebreaksLead: System.LimitException: Apex CPU time limit exceeded

 

If someone has figured out a way to fix this issue, please share.  Many thanks!

Dory_Viscoglio
Dory_Viscoglio
New Participant
February 24, 2017

We've been seeing the same issue, so I have to dig into this further. Have you seen anything else on this Scott Wong​?

Grégoire_Miche2
Grégoire_Miche2
New Participant
February 24, 2017

Hi Dory,

It might also a be just a transcient problem with SFDC. I would probably try agin in 24 hours.

Otherwise, go by the debug log first.

-Greg

Grégoire_Miche2
Grégoire_Miche2
New Participant
February 23, 2017

Hi Scott,

The first thing to do is to enable some debug logs on the Marketo sync user in SFDC and rerun your update. Hopefully (but not certainly) you will get more details.

-Greg

Terms & ConditionsAccessibility statement

Loading footer...