SFDC Campaigns not syncing to Marketo | Community
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Mike_Guanci
Mike_Guanci
New Participant
December 7, 2020
Solved

SFDC Campaigns not syncing to Marketo

  • December 7, 2020
  • 3 replies
  • 3367 views

Before I go into my issue the following things are true: 

- campaigns i created are marked as active

- my sync is currently running (in the admin section it said it last ran a minute ago at the time of this post) 

I've been noticing that campaigns syncing over to Marketo are taking much longer than usual. It used to be at most a 15-30 minute delay. But now I'm seeing hours it takes for it to sync over. Also, some other colleagues are not seeing their SFDC campaigns sync after a day or two even.

 

This has been more recent, but was curious if anyone had any ideas on what I can do on my end? I would like to have some more insight into this issue before raising it to my sales ops team but I'm currently stuck on where I can find what might be causing the lag?

I do have a ticket in with support but will most likely just get linked to the SFDC integration doc. Any ideas on where I should look would be a huge help, thank you in advance! 

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Best answer by Darshil_Shah1

Do you see sync backlogs in Marketo Admin > Salesforce > Sync Status? In many cases, I’ve seen such issues are temporary and get fixed on their own in sometime. I'd reach out to support if you continue seeing delays.

3 replies

C
Chandan1-2
New Participant
March 14, 2023

Have you got solutions for it. facing the same issue as SFDC campaigns taking hours to sync with Marketo.


Chandan Singh
Darshil_Shah1
Darshil_Shah1Accepted solution
Community Manager
March 14, 2023

Do you see sync backlogs in Marketo Admin > Salesforce > Sync Status? In many cases, I’ve seen such issues are temporary and get fixed on their own in sometime. I'd reach out to support if you continue seeing delays.

Amy_Goldfine
Amy_Goldfine
New Participant
March 9, 2021

Have you looked into the activity log of the program members to see if there are any sync errors?

 

FWIW, I've had a lot of trouble with the native Marketo Program / SFDC Campaign sync, I now use the flow step method for all campaigns.

Amy GoldfineMarketo Champion & Adobe Community Advisor
Josh_Hill13
Josh_Hill13
New Participant
March 9, 2021

Ask SOPS if they did something to the Marketo User or profile.

 

Check the Sync Admin Tools for a backlog.

 

Push Support harder.

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