SFDC Custom Fields not updating in Marketo

Question

My SF Admin created a custom field that is not syncing properly in Marketo. We are using this field as a token and it is mapped correctly in Field Management and Field Mapping but when we insert the token in the email, it is showing what was initially put in that custom field, not what we have updated it to.

Any ideas as to how to fix this? Should we resync SF with Marketo or vice versa to see if it updates? I'm not too familiar with Salesforce.

Michael_Florin-2 · Accepted Answer

Have you created that new field but didn't have any change on the synced lead? I mean, the sync only occurs if a change happens.

I'd just take one lead and watch it in Marketo and Salesforce. If the field values in "Lead Owner RingDNA Calendar Link" are not the same, just make an insignificant to any synced field in either Marketo or Salesforce and wait for the background sync to happen. After a few minutes, both systems should have the same value. If not, check the activity history on your lead in Marketo to see what happened.

Don't look at the token yet. First monitor the fields directly in your Marketo Lead Detail view.

SanfordWhiteman · Answer

Have you checked if updates are blocked in Field Management?

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