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Ellie_Boardman-
Ellie_Boardman-
New Participant
May 24, 2016
Solved

SFDC-Marketo field sync

  • May 24, 2016
  • 2 replies
  • 5366 views

Our Salesforce administrator has made a field in Saleforce visible to Marketo but this is still not appearing in Marketo. Is there normally a delay with these syncs and does anyone know approx. how long this should take before the field is visible in Marketo or if there could be another issue as to why this isn't visible yet? We've only waited a few hours but I would have thought it should have appeared by now.

It's not a normal lead field, like lead source, etc - it sits on the campaign member so unsure if this affects anything?

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Best answer by Grégoire_Miche2

Hi Ellie,

Unfortunately, campaign fields are not available in Marketo, excepted in the member of campaign filter.

Vote here:

-Greg

2 replies

Kristen_Malkov1
Kristen_Malkov1
New Participant
May 24, 2016

Is there a way you can put it on the lead/contact and map the value in SFDC over? That might solve.

    Grégoire_Miche2
    Grégoire_Miche2
    New Participant
    May 24, 2016

    This is what we do: we create a field on lead /contact, but it has to be done with caution: you only have 1 field for many campaigns and it can be overwritten easily.

    -Greg

      Ellie_Boardman-
      Ellie_Boardman-Author
      New Participant
      May 25, 2016

      Thank you both

      A
      Anonymous
      May 24, 2016

      Where are you looking for that field?

      If it's really created in SFDC on the campaign member object then you will not see it in the Field admin section of Marketo. The only place you will see campaign member fields is as a constraint in the "Member of SFDC campaign" filter -

        Ellie_Boardman-
        Ellie_Boardman-Author
        New Participant
        May 24, 2016

        Thanks Cathal - I can see the value there now. So we wouldn't be able to use this as a hidden value on a form? We were hoping to make the field visible, so if someone submits a form from a specific campaign email their invite source will be updated in SFDC to reflect this value.

        Kristen_Malkov1
        Kristen_Malkov1
        New Participant
        May 24, 2016

        Did you look at the admin field mapping section? That tends to be the best place to troubleshoot this type of information. Depending on the field permissions for the Marketo profile in SFDC, you will/will not be able to use it as a hidden field on the form. Check the field mapping to see the permissions and how it can be used.

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