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Anonymous
Apr 5, 2013 5:16 PM UTC
Question

SFDC without an Account

Can Marketo see SFDC Contacts without and Account?
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3 replies

Anonymous
Jun 11, 2019 6:57 PM UTC

We experienced this one this week due to some changes. Really had us stumped for awhile. 

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Anonymous
Apr 8, 2013 11:26 AM UTC

It's possible to create a contact with out an account, in SFDC land they call it a private contact.

Most SFDC orgs will have the Account lookup field as required on the contact page layout, but this can be unchecked at the page layout level allowing users to create contact records without selecting an account. Other ways may be via list imports into SFDC.

Contacts not associated with accounts are private and cannot be viewed by other users or included in reports. Only the owner of the contact and administrators can view it. Contact sharing rules do not apply to private contacts.Therefore unless your Marketo user happens to be the owner of the private record or it's profile has the modify all data/modify all contacts permissions then I would not expect Marketo to be able to see it.

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Josh_Hill13
Josh_Hill13
Level 10
Apr 6, 2013 1:03 AM UTC
How could a Contact not have an Account?

It also depends on your Marketo User's security profile. Is that setup to not look at certain data? If not, then Marketo won't see it and sync that data.
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