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chrisa44560940
Level 2
Jun 22, 2017 7:45 PM UTC
Solved

Share buttons not working?

Anyone having trouble with their share buttons? I feel like I have tested all these before and they worked, and now I'm seeing

"This site can’t be reached

social.mrk.to’s server DNS address could not be found."

Is this an issue on my end or Marketo's?

Thanks in advance.

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    James_Zolinski
    James_ZolinskiAccepted solution
    Level 4
    Jun 29, 2017 10:56 PM UTC

    So, I heard back from support today that this was resolved and I was able to confirm that with LinkedIn, Twitter, and Facebook.

    They told me the DNS was not recognizing their domain. To be honest, I'm surprised this took a few days to resolve. Glad it's working now though.

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    7 replies

    SanfordWhiteman
    SanfordWhiteman
    Level 10
    Jul 26, 2017 6:58 AM UTC

    Hey @Chris Adams@Jimmy Wilson​...

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      James_Zolinski
      James_ZolinskiAccepted solution
      Level 4
      Jun 29, 2017 10:56 PM UTC

      So, I heard back from support today that this was resolved and I was able to confirm that with LinkedIn, Twitter, and Facebook.

      They told me the DNS was not recognizing their domain. To be honest, I'm surprised this took a few days to resolve. Glad it's working now though.

      Translate
        chrisa44560940Author
        Level 2
        Jul 3, 2017 3:13 PM UTC

        Well I never heard back lol. But mine appear to be working also.

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        chrisa44560940Author
        Level 2
        Jun 28, 2017 4:33 PM UTC

        Quick update, escalated to engineering as a P1 case. Still waiting on a solution.

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        chrisa44560940Author
        Level 2
        Jun 26, 2017 9:01 PM UTC

        Just as a quick update, I submitted a case on Friday and have been escalated up the chain a couple times. I hope to hear something soon and I'll update you guys as soon as I do.

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          James_Zolinski
          James_Zolinski
          Level 4
          Jun 26, 2017 9:03 PM UTC

          Thank you Chris! I just started at a new company and currently haven't been granted access to submit support cases yet. I appreciate you coming back here and posting an update!!!

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          Dan_Stevens_
          Dan_Stevens_
          Level 10
          Jun 23, 2017 11:35 AM UTC

          Ironically, I received a targeted banner add this morning (on cnn.com) from one of Marketo's customers (Apigee).  It was personalized, so I decided to click on it to see more of the personalized experienced.  When I clicked on the facebook/twitter icons at the top of the gated form (to login via fb/tw), I too received the same error:  Safari cannot open this page because the server cannot be found (social.mrk.to)

          Here's the landing page that contains the form:

          Microservices Done Right

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