Smart Campaign Flow - Can't Find Email from Program | Community
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Anonymous
Feb 1, 2017 4:03 PM UTC
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Smart Campaign Flow - Can't Find Email from Program

I am creating a webinar, and am currently adding smart campaigns to send emails when someone registers, attends, misses, etc. When I go to set up the flow in the smart campaign, drag over "send email," I then can't find my email in the drop down. All of my emails are created in the event, yet their names are not populating. Has anyone had this issue or know how to resolve?

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Caryl_Mostacho
Caryl_MostachoAccepted solution
Level 4
Feb 1, 2017 4:54 PM UTC

Hi Adam,

So first thing to check:  Are you emails approved? Marketo won't let you reference emails unless the emails are approved.

I've noticed recently it won't let me reference emails in flow or filter, if there's some kind of AB test happening on it...

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6 replies

Katia_KP
Level 2
Mar 21, 2019 1:17 PM UTC

Thanks a lot! A/B test was preventing me to find my email in the smart campaign !

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Kim_Harshbarger
Kim_Harshbarger
Level 2
May 21, 2019 3:15 PM UTC

Same thing happened to me, Guillaume. So did you just not include your email in the smart campaign? Or were you able to add it after the email was sent? Did you ever get it resolved?

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Katia_KP
Level 2
May 22, 2019 3:08 PM UTC

After deleting the A/B test, I was able to add back my email in the smart campaign. After adding it back, I recreated the A/B test and everything works. Hope this helps !

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Caryl_Mostacho
Caryl_MostachoAccepted solution
Level 4
Feb 1, 2017 4:54 PM UTC

Hi Adam,

So first thing to check:  Are you emails approved? Marketo won't let you reference emails unless the emails are approved.

I've noticed recently it won't let me reference emails in flow or filter, if there's some kind of AB test happening on it...

Translate
    Anonymous
    Feb 1, 2017 5:15 PM UTC

    THANK YOU!

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