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StePopsicle
StePopsicle
New Participant
April 21, 2023
Solved

Smart Campaign to log Custom Activities

  • April 21, 2023
  • 2 replies
  • 2101 views

Hey,

 

Is is possible to add a custom activity, to the activity log, using a smart campaign? We have a need to add activities based on certain triggers, but as far as I can tell, the only way to add a custom activity to the log is via APIs. Is there another way to create activities, or is the POST /rest/v1/activities/external.json my only option?

 

example: a contact is added to a specific list for say an event ttendance, and we would like to see a custom activity showing them as 'attended event'

 

TIA

Ste

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Best answer by Darshil_Shah1

Marketo Engage can read and trigger on custom activity data, but OOTB it can’t write to it in the flow step (campaign or single flow step run actions) directly. Custom activity records need to be created through the Add Custom Activities API.

2 replies

SanfordWhiteman
SanfordWhiteman
New Participant
April 21, 2023

A custom Interesting Moment makes just as much sense here, and will scale infinitely.

 

You can add CAs in a flow via a webhook-compatible service, but you’re going to run up your API calls bigtime.

Darshil_Shah1
Darshil_Shah1Accepted solution
Community Manager
April 21, 2023

Marketo Engage can read and trigger on custom activity data, but OOTB it can’t write to it in the flow step (campaign or single flow step run actions) directly. Custom activity records need to be created through the Add Custom Activities API.

StePopsicle
StePopsicleAuthor
New Participant
April 21, 2023

Thanks, thats what I thought, but wanted to check. 

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