Smart list for tracking "clicked link in email" is not working?? | Community
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Anonymous
February 2, 2016
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Smart list for tracking "clicked link in email" is not working??

  • February 2, 2016
  • 3 replies
  • 2623 views

I have a smart list "clicked link in email" with the email and link included in the filter. For the link i have "contains". The link is http://go.sap.com/docs/download/2015/04/3adf7520-247c-0010-82c7-eda71af511fa.pdf

I have other links in this email that are working in smart lists. This smart list is not showing any clicks, even though i know there has been. Does anyone know why? I removed the "" as well to test.

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Best answer by JDNelson1

just to make sure, you are actually tracking the link, right? And it's not via token?

3 replies

Dory_Viscoglio
Dory_Viscoglio
New Participant
February 3, 2016

The other thing I'd check is that the link actually is in the email that you sent? Maybe it was a different link?

J
JDNelson1Accepted solution
Community Manager
February 2, 2016

just to make sure, you are actually tracking the link, right? And it's not via token?

Dory_Viscoglio
Dory_Viscoglio
New Participant
February 3, 2016

Sidenote, I'm sure you're aware but you can track links in tokens, as long as the URL that you put into the token doesn't have

J
JDNelson1
Community Manager
February 3, 2016

Yah. That would be my follow-up, but she already mentioned removing the so I figured it was moot. 🙂

SanfordWhiteman
SanfordWhiteman
New Participant
February 2, 2016

If you go to a specific lead to whom you sent a real email (not a sample), do you see the click in their Activity Log?

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