SPAM | Community
Skip to main content
Karin_Edmondson
Karin_Edmondson
New Participant
November 6, 2014
Duplicate

SPAM

  • November 6, 2014
  • 12 replies
  • 6320 views
It would be nice if Marketo would report which emails are marked as spam.  I found this report from a different company that shows the # of "marked as spam" in a campaign.

Marketo could but it in the email stats:

Please consider this because it would give more insight into what is happening with campaigns.
Thanks,
Karin

    12 replies

    K
    kh-lschutte
    New Participant
    February 7, 2020
    No text available
    A
    Anonymous
    November 21, 2014
    Thanks for the tips! 
    Karin_Edmondson
    Karin_EdmondsonAuthor
    New Participant
    November 13, 2014
    Justin:
    Thank you for clarifying this.
    Awesome Information,
    Karin
    Justin_Cooperm2
    Justin_Cooperm2
    New Participant
    November 12, 2014

    The list you setup will give you leads who had an email bounce because of a spam blocker.

    The list I setup will give you leads that marked an email as spam via their email client (and consequently reported to Marketo through an FBL).

    Karin_Edmondson
    Karin_EdmondsonAuthor
    New Participant
    November 12, 2014
    Thanks Justin,
    but shouldn't the email suspended = "true" and a cause contains "spam" or code "554" be included in this?

    Let me know if I am missing something here.  Your smart list produced only 77 in my database - the above produced much more.
    Thanks,
    Karin
    Justin_Cooperm2
    Justin_Cooperm2
    New Participant
    November 11, 2014
    https://community.marketo.com/MarketoResource?id=kA650000000GtqCCAS
    You can use this for the time being.

    Remember that this number won't be entirely accurate because for services like Gmail there is no way to report this at the lead level (their feedback loop does not identify the address that marked the message as spam).

    Justin
    A
    Anonymous
    October 28, 2015

    Hi Justin, this link no longer points to the right place - can you please re-post as I'm interested in getting this information. Thanks!

    Justin_Cooperm2
    Justin_Cooperm2
    New Participant
    November 2, 2015

    Here is the information that was at that location previously:

    Leads are auto unsubscribed due to default Feedback Loop setup with the following ISPs:

         AOL
         BlueTie
         Comcast
         Cox
         Hotmail
         OpenSRS
         Rackspace
         RoadRunner
         Synacor
         Yahoo (Optional/Additional Setup Requirements)

    You can use the following filters to find leads that have clicked the SPAM button in your emails.

    Filter 1: Data Value Changed
    Attribute: Unsubscribe
    New Value: True
    Reason: Contains, Customer Complaint Received from ISP.

    (Optional to Specify what Email Domain)
    Filter 2: Email Address
    Contains @domain.

    A
    Anonymous
    November 10, 2014
    This is a fantastic idea!
    A
    Anonymous
    November 10, 2014
    It would be very helpful to be able to view spam complaints by email or program.  I have used other systems that were able to provide this information, and it was very helpful to be able to view how many Leads/Contacts were lost due to a specific email-unsubscribes only tell half of the "stop emailing me" story.
    Michelle_Tizian
    Michelle_Tizian
    New Participant
    November 7, 2014
    I used Emailabs a long long time ago and they had a similar dashboard that shows the unique opens, and those who marked the email spam.  
    Dan_Stevens_
    Dan_Stevens_
    New Participant
    November 7, 2014
    We used to use Campaign Monitor (which is where this dashboard was produced) - they have some incredible reporting capabilites.  Including the ability to do a deep dive on any metric to see who's behind those numbers.  I'd love to see these capabilities built into Marketo reports/dashboards.
      Show more replies
      Terms & ConditionsAccessibility statement

      Loading footer...