Special characters showing as Question mark in First Name token | Community
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New Participant
December 11, 2017
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Special characters showing as Question mark in First Name token

  • December 11, 2017
  • 1 reply
  • 3945 views

When am trying to insert a token first name Estimando/a {{lead.First Name:default=Sir?madam}}, in Spanish, danish etc. if the name contains a special character, it display as question mark when I execute the email.


Example if the first name is:
René


In the email I get as:

Please help.

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Best answer by Josh_Hill13

That appears to be a database error. Please review your upload process to ensure UTF8 or UTF16 to fix those character issues.

Also make sure your email html is coded correctly.

1 reply

Josh_Hill13
Josh_Hill13Accepted solution
New Participant
December 11, 2017

That appears to be a database error. Please review your upload process to ensure UTF8 or UTF16 to fix those character issues.

Also make sure your email html is coded correctly.

New Participant
December 13, 2017

Thank you so much Josh!! The UTF8 trick worked