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Tara_Rowe
Tara_Rowe
New Participant
July 21, 2016
Solved

Strange Leads Coming Thru

  • July 21, 2016
  • 2 replies
  • 2183 views

We have some leads coming through that we cannot figure out where they are coming from. It seems we have more than one record for the lead and the email address is the same. For some reason it seems that it is not recognizing them to merge them together. The company name is a email address with (Inferred by Email) along with the name. The lead is watching some vidyard videos but it seems to be creating a new lead for them and not adding to the existing contact where the emails are the same. It is also creating a milestone "Tradeshow" yet that interesting moment only applies to a Lead Source of "Tradeshow". Anyone else having strange leads come through or issues with vidyard and SFDC sync?

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Best answer by

Is vidyard posting new leads via an API or via a Marketo form. If its the API likely its set to insert, instead of update.

2 replies

Brittany_Stover
Brittany_Stover
New Participant
July 22, 2016

What is the lead created source - Vidyard?

Tara_Rowe
Tara_RoweAuthor
New Participant
July 22, 2016

Lead source was Salesforce. We contacted Vidyard and there has been a issue on their end which is overwriting our leads and creating dups. 

    A
    Anonymous
    Accepted solution
    July 21, 2016

    Is vidyard posting new leads via an API or via a Marketo form. If its the API likely its set to insert, instead of update.

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