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S_D1
S_D1
New Participant
March 10, 2018
Solved

Success : True

  • March 10, 2018
  • 2 replies
  • 2259 views

Hi,

For every program, we have following as success:

Question :

I want to have success TRUE for all Program status - Subscribed, Registered, Downloaded, attended, Attended - On demand but NOT FOR "clicked Email".

Is there a way out?

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Best answer by Grégoire_Miche2

Go to admin->tags and edit the channel you are using (not visible on your screenshot). and unclick the success box for the "clicked email" member status.

Anyway, there can be false positives on email clicks (from link scanners and anti-phishing systems), and it is not a good idea to rely on click detection to compute successes.

-Greg

2 replies

Dan_Stevens_
Dan_Stevens_
New Participant
March 11, 2018

Not knowing which channel this is, it looks like you have an "all-in-one" channel here to capture progression status/success (seeing that you also have event-specific statuses here (like "attended") for an email - which really doesn't make sense).  Instead, it's recommended to created specific channels - each with only those relevant program statuses - for all of your marketing activities.  For example:

And these would be the channel-specific program statuses, for example:

Email:

Event:

Grégoire_Miche2
Grégoire_Miche2Accepted solution
New Participant
March 10, 2018

Go to admin->tags and edit the channel you are using (not visible on your screenshot). and unclick the success box for the "clicked email" member status.

Anyway, there can be false positives on email clicks (from link scanners and anti-phishing systems), and it is not a good idea to rely on click detection to compute successes.

-Greg

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