Suddenly the trigger stopped firing. | Community
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E
emiri
New Participant
December 6, 2022
Solved

Suddenly the trigger stopped firing.

  • December 6, 2022
  • 1 reply
  • 1485 views

We had set up triggers on the site to send us e-mails when we fill out forms to inquire or download materials, but after a certain time today, we suddenly stopped receiving the e-mails.
The "audit trail" shows no history of us doing anything to stop all triggers, and all pages stopped triggering, not just some pages.
Does anyone know the cause of this?

(I'm using a translation app, so my English is poor, but I'd really appreciate your advice)

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Best answer by Darshil_Shah1

There could be a number of causes behind this - 

 

1. Do have campaign qualification rules set up that'd allow people to flow through the campaigns only a set number of times in a given timeframe or only once?

 

2. Do you see the exact same activity for which you have set up the trigger (including the constraints value) in the activity log of people who didn't run through the campaign? Also, were they eligible for the send alert campaign SL filters when filled out the form/visited the webpage (i.e., when they performed an activity that could trigger off your send alert campaign)?

 

Let us know if you need our help in ensuring that the campaign's trigger matches with the activity for which the campaign did not fire. You can post the snapshot of the trigger campaign's SL and the activity from the person activity log.

 

3. Maybe a silly question, but do you see any send alert flow step/activity in the log? It could have been the case that the alert email may have landed up in the junk box/may have been quarantined. If you see a send alert flow step, but still didn't get an email then that'd mean that your campaign is A-okay.

 

4. Highly unlikely, but do you see the campaign queue stuck in processing the leads in the campaign queue?

 

If everything including the campaign trigger/filters/qualification rules line up so that the campaign should have triggered off, but for some reason, it didn't, then you may open up a support ticket to see if there's any issue in the backend.

 

Hope this is helpful! Please let us know if you have questions.

 

1 reply

Darshil_Shah1
Darshil_Shah1Accepted solution
Community Manager
December 6, 2022

There could be a number of causes behind this - 

 

1. Do have campaign qualification rules set up that'd allow people to flow through the campaigns only a set number of times in a given timeframe or only once?

 

2. Do you see the exact same activity for which you have set up the trigger (including the constraints value) in the activity log of people who didn't run through the campaign? Also, were they eligible for the send alert campaign SL filters when filled out the form/visited the webpage (i.e., when they performed an activity that could trigger off your send alert campaign)?

 

Let us know if you need our help in ensuring that the campaign's trigger matches with the activity for which the campaign did not fire. You can post the snapshot of the trigger campaign's SL and the activity from the person activity log.

 

3. Maybe a silly question, but do you see any send alert flow step/activity in the log? It could have been the case that the alert email may have landed up in the junk box/may have been quarantined. If you see a send alert flow step, but still didn't get an email then that'd mean that your campaign is A-okay.

 

4. Highly unlikely, but do you see the campaign queue stuck in processing the leads in the campaign queue?

 

If everything including the campaign trigger/filters/qualification rules line up so that the campaign should have triggered off, but for some reason, it didn't, then you may open up a support ticket to see if there's any issue in the backend.

 

Hope this is helpful! Please let us know if you have questions.

 

E
emiriAuthor
New Participant
December 7, 2022

Thank you so much for your kind attention!
I'll try to verify what you've taught me, one thing at a time.

If the trigger does not work properly, we will contact support

Darshil_Shah1
Darshil_Shah1
Community Manager
December 7, 2022

Sure, you're very welcome! Let us know if you have questions while verifying your trigger campaign.

 

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