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Tracy_Boesken
Tracy_Boesken
New Participant
August 4, 2022
Solved

suggestions for token use in subject alert

  • August 4, 2022
  • 1 reply
  • 3184 views

Hello community,

An internal request from our support department asked if the Marketo email alert's subject line  (they receive - triggered when someone requests support on our contact us form) can contain a unique identifier (of sorts) because the subject carries with the support ticket for the life of the ticket. Currently, I have the requester's full name token in the subject and tried using the comments token but it makes it ridiculously long. Marketo support verified there is not a way to limit the character amount returned in a token.

Suggestions for what could take its place?

Thanks,

--Tracy

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    Best answer by Darshil_Shah1

    You can use velocity script to display first x characters in the email. The below script displayes the first 20 characters in the "Comments" field.

     

    #set( $first20chars = $display.truncate($lead.Comments,20,"") ) ${first20chars}

     

     

    Reference - https://nation.marketo.com/t5/product-discussions/trim-string-to-x-characters-in-velocity/m-p/297841/highlight/true#M167841

     

    1 reply

    Darshil_Shah1
    Darshil_Shah1Accepted solution
    Community Manager
    August 4, 2022

    You can use velocity script to display first x characters in the email. The below script displayes the first 20 characters in the "Comments" field.

     

    #set( $first20chars = $display.truncate($lead.Comments,20,"") ) ${first20chars}

     

     

    Reference - https://nation.marketo.com/t5/product-discussions/trim-string-to-x-characters-in-velocity/m-p/297841/highlight/true#M167841

     

      SanfordWhiteman
      SanfordWhiteman
      New Participant
      August 4, 2022
      So frustrating that Support would say it can't be done when, as Darshil shows, it obviously can!
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