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A
Anonymous
July 10, 2014
Investigating

support ticket

  • July 10, 2014
  • 6 replies
  • 3491 views
It would be nice if the initial email that Marketo sends when coping a group of people, had the original problem attached to the email.  Currently the initial support confirmation email has nothing to say about the problem, so all the people on my cc list have no idea what I am submitting.

    6 replies

    K
    kh-lschutte
    New Participant
    February 7, 2020
    No text available
    Cecile_Maindron
    Cecile_Maindron
    New Participant
    September 17, 2014
    yes this is what I want.: to be able to remember what I have submitted and that anybody cced in ticket can see initial request as well.

    thanks.
    Kenneth_Law
    Kenneth_Law
    New Participant
    September 16, 2014
    We wanted to touchbase with everyone following this thread on the solution we are working on. If you are submitting a case through the Support Portal and have contacts listed in the CC box, the case confirmation email that will be sent out will include the Subject and Description provided by the case creator.

    Please provide comments and like this post if this is what was envisioned.

      Kenneth_Law
      Kenneth_Law
      New Participant
      July 22, 2014
      That is a great idea Angela.  We'll put it on our short list of support improvements to look at for our customers.  Thank you for taking the time to share your thoughts with us.
      Cecile_Maindron
      Cecile_Maindron
      New Participant
      July 10, 2014
      totally agree!
      A
      Anonymous
      July 10, 2014
      Great idea, Angela!  I'm copied on multiple support tickets from different sources.  Ability to scan the Marketo support email and understand the issue would really  help us know what to focus on and what is being handled by someone else.
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