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DH79_X
New Participant
March 19, 2024
Question

Survey Monkey Unique Survey Link

  • March 19, 2024
  • 2 replies
  • 2141 views

Hello,

 

My company has recently integrated Marketo and Survey Monkey - I have experience with Marketo but not Survey Monkey. Is it possible to generate and send (via Marketo) unique survey links as a way to track who completed a survey and their responses? Or, is there another method used to track who completed a survey and their responses?

 

Additionally, any best practices for a novice when it comes to optimizing data using the Survey Monkey Marketo integration is welcome. For example, removing redundant questions like asking for an email address or name because all contacts exist in the CRM.

 

Thank you,

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2 replies

Michael_Florin-2
Michael_Florin-2
New Participant
March 20, 2024

I haven't done Surveymonkey myself, but glancing over the integration documentation it looks very similar to Qualtrics, which I worked with not too long ago.

 

Survey completion as an event that Surveymonkey can write back to Marketo as a Custom Activity. From there you can e.g. add a program status in your survey program like "Survey Completed" and populate it from a Custom Activity trigger.

 

See: https://help.surveymonkey.com/en/surveymonkey/integrations/marketo-integration/

And: https://experienceleague.adobe.com/en/docs/marketo/using/product-docs/administration/marketo-custom-activities/create-a-custom-activity

 

And regarding Best Practices:

 

Only ask in your survey what you really want/need to know. Certainly you don't want to ask for an email address if you sent the survey invitation email from Marketo.

 

And regarding the integration: Only sync events that you want to take action on in Marketo. Survey completion is a good event, as you can use this event to decide whether or not to send a reminder email. Another sensible case would be an NPS score below 6 that triggers a Sales Alert in Marketo. But don't try to rebuild Surveymonkey's complete survey reporting in Marketo. SurveyMonkey is much better at that.

    D
    DH79_XAuthor
    New Participant
    May 28, 2024

    Thank you for the help. Those articles were very helpful.

     

    I've run into a snag where the data from SurveyMonkey is not passing through to Marketo. Two errors were thrown in SM, "Error occurred when transferring data to Marketo." and "Unable to fine lead to update."

     

    Based on the documentation provided, the SM integration is setup correctly. The survey is mapping to the correct fields, their is a custom activity setup in the Marketo campaign as well as showing in SM. Can you provide guidance on how to solve the errors so the information flows from SM to Marketo?

     

    SanfordWhiteman
    SanfordWhiteman
    New Participant
    March 19, 2024

    You can include Marketo fields as custom variables but I’d need to know exactly what you mean by “track who completed”. Do you mean track in Marketo? And if so, how do you want to visualize this type of data in Marketo?

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