Sync Issue with Salesforce

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Hi Guys,

I have synced a campaign from Sales force to a Marketo program, but the leads in the Salesforce campaign is not appearing, what could be the issue??

Regards,

Appachu

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Jenn_DiMaria2Accepted solution

Level 10

How long have you been waiting for the sync? For some reason, it took a bit of time yesterday for my campaign members to sync over, but they eventually did. Of course, if it's more than an hour or so, I'd log a case with support.

A

Anonymous

Yes it finally got Synced but for some reason it took more time than usual

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Jenn_DiMaria2Accepted solution

Level 10

How long have you been waiting for the sync? For some reason, it took a bit of time yesterday for my campaign members to sync over, but they eventually did. Of course, if it's more than an hour or so, I'd log a case with support.

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A

Anonymous

Make sure your sync is active - Admin -> SFDC -> check the timestamp in the top right.

Check for errors in the notifications tab in My Marketo.

Check that the campaign member statuses in SFDC match the program member/channel statuses in Marketo

Take a campaign member from SFDC and search for there email address in Marketo Lead database and see if they exist (if not it could be a permissions/visibility problem in SFDC).

Reach out to support if the above doesn't help the issue.

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Josh_Hill13

Level 10

Run a smart list on Member of SFDC Campaign to see if Marketo knows they are members already.

You may have to try manually updating their Program Member Status, although you should not have to.

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