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Jon_Collin_McMi
Jon_Collin_McMi
Level 2
Dec 16, 2019 5:58 PM UTC
Solved

Sync Lead to SFDC caught exception

We received an error when syncing a lead to SFDC. The fault reads as "Sync Lead to SFDC caught exception" and the exception message is "Error updating Sfdc lead id after crm creation. Leads might have already been synched.". Our flow step was previously set to:

  1. Change Program Status
  2. Sync Person to SFDC

I updated the flow step so that the Sync action occurs first as a precaution, but wanted to better understand what caused the error in question.

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SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
Dec 17, 2019 5:24 AM UTC

Then you shouldn't be using the manual Sync Lead to SFDC step.

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5 replies

SanfordWhiteman
SanfordWhiteman
Level 10
Dec 17, 2019 5:00 AM UTC

Is the Program (in which you are changing status) also synced to SFDC using the Campaign ⇄ Program sync?

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Jon_Collin_McMi
Jon_Collin_McMiAuthor
Level 2
Dec 17, 2019 5:11 AM UTC

Yes, it is

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SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
Dec 17, 2019 5:24 AM UTC

Then you shouldn't be using the manual Sync Lead to SFDC step.

Translate
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