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shwetaa50124438
shwetaa50124438
Level 2
Oct 3, 2019 2:13 AM UTC
Solved

System managed fields are blocked!

Hi, 

I need urgent help.

I am importing a list which we do every month and the suburb is always captured as "Inferred city" but this time I am getting below error: 

[Moderation note: removed image containing personal information]

Also tried to see if there is anything in field management which is blocking , but there is nothing.

Once I complete the import with above settings, The suburb "BATLOW" is coming as "city" but I want it to be "Inferred city" same as the other records .

Please guide me the right way asap, this is pretty urgent. You can call me if needed.

Regards, 

Shweta

0412462221

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Josh_Pickles
Josh_PicklesAccepted solution
Level 5
Oct 3, 2019 2:28 AM UTC

Hi Shweta,

The Inferred City field is a system field that Marketo updates based on the lead's IP details. This field is not something that can be manually overwritten or updated by a user.

If you would like more information on system fields, Marketo has some documentation that can be found here.

Understanding System Managed Fields - Marketo Docs - Product Documentation 

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9 replies

shwetaa50124438
shwetaa50124438Author
Level 2
Oct 3, 2019 2:36 AM UTC

Also there is no answer to similar thread https://nation.marketo.com/thread/16952 

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Josh_Pickles
Josh_Pickles
Level 5
Oct 3, 2019 2:54 AM UTC

Hi Shweta,

This thread has the same answer as Sanford's response above: 

You cannot update this field - it can only be updated by Marketo. You will have to use a different field.

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    shwetaa50124438
    shwetaa50124438Author
    Level 2
    Oct 3, 2019 2:34 AM UTC

    @josh Can you please check the screenshots, and help me resolve the issue,

    I read the document but it wasnt helpful to fix the issue?

    What should i be doing to resolve the issue please? I am new to Marketo and really need your help.

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    SanfordWhiteman
    SanfordWhiteman
    Level 10
    Oct 3, 2019 2:49 AM UTC

    Solution: Use another field. Inferred City, by definition, can't be explicitly set.

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      Josh_Pickles
      Josh_PicklesAccepted solution
      Level 5
      Oct 3, 2019 2:28 AM UTC

      Hi Shweta,

      The Inferred City field is a system field that Marketo updates based on the lead's IP details. This field is not something that can be manually overwritten or updated by a user.

      If you would like more information on system fields, Marketo has some documentation that can be found here.

      Understanding System Managed Fields - Marketo Docs - Product Documentation 

      Translate
        shwetaa50124438
        shwetaa50124438Author
        Level 2
        Oct 3, 2019 2:26 AM UTC

        Previous list used to capture inferred city:

        New list is capturing all the suburbs as city:

        Please assist.

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        Josh_Pickles
        Josh_Pickles
        Level 5
        Oct 3, 2019 2:59 AM UTC

        Hi Shweta,

        You should consider blurring out parts of - or deleting - these images. They contain a lot of data points that make it easy to identify people within your database.

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          SanfordWhiteman
          SanfordWhiteman
          Level 10
          Oct 3, 2019 3:28 AM UTC

          +∞

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