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shwetaa50124438
shwetaa50124438
New Participant
October 3, 2019
Solved

System managed fields are blocked!

  • October 3, 2019
  • 4 replies
  • 6351 views

Hi, 

I need urgent help.

I am importing a list which we do every month and the suburb is always captured as "Inferred city" but this time I am getting below error: 

[Moderation note: removed image containing personal information]

Also tried to see if there is anything in field management which is blocking , but there is nothing.

Once I complete the import with above settings, The suburb "BATLOW" is coming as "city" but I want it to be "Inferred city" same as the other records .

Please guide me the right way asap, this is pretty urgent. You can call me if needed.

Regards, 

Shweta

0412462221

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Best answer by Josh_Pickles

Hi Shweta,

The Inferred City field is a system field that Marketo updates based on the lead's IP details. This field is not something that can be manually overwritten or updated by a user.

If you would like more information on system fields, Marketo has some documentation that can be found here.

Understanding System Managed Fields - Marketo Docs - Product Documentation 

4 replies

shwetaa50124438
shwetaa50124438Author
New Participant
October 3, 2019

Also there is no answer to similar thread https://nation.marketo.com/thread/16952 

Josh_Pickles
Josh_Pickles
New Participant
October 3, 2019

Hi Shweta,

This thread has the same answer as Sanford's response above: 

You cannot update this field - it can only be updated by Marketo. You will have to use a different field.

    shwetaa50124438
    shwetaa50124438Author
    New Participant
    October 3, 2019

    @josh Can you please check the screenshots, and help me resolve the issue,

    I read the document but it wasnt helpful to fix the issue?

    What should i be doing to resolve the issue please? I am new to Marketo and really need your help.

    SanfordWhiteman
    SanfordWhiteman
    New Participant
    October 3, 2019

    Solution: Use another field. Inferred City, by definition, can't be explicitly set.

      Josh_Pickles
      Josh_PicklesAccepted solution
      New Participant
      October 3, 2019

      Hi Shweta,

      The Inferred City field is a system field that Marketo updates based on the lead's IP details. This field is not something that can be manually overwritten or updated by a user.

      If you would like more information on system fields, Marketo has some documentation that can be found here.

      Understanding System Managed Fields - Marketo Docs - Product Documentation 

        shwetaa50124438
        shwetaa50124438Author
        New Participant
        October 3, 2019

        Previous list used to capture inferred city:

        New list is capturing all the suburbs as city:

        Please assist.

        Josh_Pickles
        Josh_Pickles
        New Participant
        October 3, 2019

        Hi Shweta,

        You should consider blurring out parts of - or deleting - these images. They contain a lot of data points that make it easy to identify people within your database.

          SanfordWhiteman
          SanfordWhiteman
          New Participant
          October 3, 2019

          +∞

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