Tag values vs channels | Community
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New Participant
May 12, 2022
Question

Tag values vs channels

  • May 12, 2022
  • 1 reply
  • 1804 views

Hi there, 

 

Wondering any recommendation for using tag values vs channels. Our team is asking to do a makeover on our tags section and they have campaign types with subtypes (as shown on the screenshot). 

 

Should I create new channels for each subtype and asset type, or just tag values? 

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1 reply

Darshil_Shah1
Community Manager
May 12, 2022

IMO, you should create channels for each campaign-sub-campaign type (e.g., email-nurture, email-multi send, etc.) as most have separate statuses, and your MOPs team would probably be creating programs for these campaign-sub-campaign's down the road. Having campaign-sub-campaign created as channels with progression steps for each would allow you to create, track and report on the programs for each campaign-sub-campaign type. Tag types cannot be used to manage the campaign progressions in the campaign SL/flow unlike channels, fyr! If it suits your MOPs team from a reporting/tracking perspective, you can also condense multiple campaign-sub-campaigns in to a single channel where there are same progression steps e.g., create a single channel for web-form with 'viewed form' and 'submitted form' status values.

 

New Participant
May 12, 2022

Thank you! Helpful as always 🙂