Whenever we use tokens in our emails and I create a text version (we have Email Editor 2.0 enabled), the token works fine in the HTML email, but shows up as a bunch of code in the text version.
Is anyone else having this problem? Does anyone have any solutions?
Thanks,
Nick
This is the expected behavior.
At runtime (send time) the HTML is not down-shifted into a text representation. Nor, in a wide range of cases, would you want it to be. Try running textContent() on a link that wraps text, for example. You'll get all the inner text, including carriage returns, and none of the HTML-based formatting, like margins and paragraph containers, that stops words from running together. It's not a conversion that's safe to make without hand-editing (you can still edit the text version of an email, but you wouldn't ever be able to edit the automatic text-ifying of an HTML token).
So the quick fix is to have a Text token that has similar content....if you don't want to fix the code or script anything.
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