Tips on capturing downloads from form fillouts AND visiting a success url

Question

Hi! We are hoping to update our asset download workflow. Once we capture lead information, we don't want forms to appear anymore. We've figured that out on the engineering side (cookie'ing leads so we know that they don't need to see a form). But I need to determine the best way to set it up in the smart campaign associated with the asset. Currently I have this, but it's not working:

The flow step that follows is: Program Status is Content>Downloaded.

How can I correct this? Thanks!

Caitlin_McCorm3 · Accepted Answer

@Kenny Elkington​ thanks for the tip. Unfortunately, it doesn't seem to be working as I'd hoped. It should trigger an email and a change in lead status, but it's not. I'm wondering now if it's related to the url itself. When I check the activity on the lead I tested, it doesn't show that the test touched that page and I'm wondering if it's because the url has ?success=1 after it. Also, I thought we weren't supposed to have two triggers in a smart campaign (happy to do so, though).Figured it out - had to use a querystring.

SanfordWhiteman · Answer

We've figured that out on the engineering side (cookie'ing leads so we know that they don't need to see a form).

You probably didn't need to engineer anything, because forms already have the Known Lead HTML feature that allows you to skip displaying the form fields if the lead has already filled out a form w/that browser.

Anyway, I'm not clear on what you're trying to capture here. Right now, you have "Lead has a certain URL in their their Visited Web Page history at the time they register a Fills Out Form activity."

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