Token is already in use and cannot be deleted | Community
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A
Anonymous
April 15, 2015
Solved

Token is already in use and cannot be deleted

  • April 15, 2015
  • 10 replies
  • 7981 views
I created few tokens at Folder level and used tokens for campaign request to send emails and  thought of removing one of these token from the folder and creating at program level. But when i try to delete i am getting the following message. 


Token is already in use and cannot be deleted

I am sure, i deleted all teh occurances of this token in email template.  Is there any dependency on anything to delete this token and how do i find that ?

Much appreciated your help.
 
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    Best answer by Grégoire_Miche2

    Hi all,

    This is a known bug. Support is aware and it has been escalated. We are waiting for a patch.

    IN the meanwhile, we rename those useless tokens in "zz-To Be Deleted #x" and leave them there. They do no harm

    -Greg

    10 replies

    V
    Vivre
    New Participant
    September 1, 2023

    2023 and still an issue! 

    Nathan_Brauer
    Nathan_Brauer
    New Participant
    April 1, 2020

    This thread should not be marked as "solved".

    15 days short of 5 years later, this remains an ongoing issue.

    Nathan J. Brauer
      G
      Greg_Cohen
      New Participant
      July 17, 2019

      This is still an issue, as far as I can see. Has anyone got an update or a better workaround please?

      Thanks,
      Greg

      A
      Anonymous
      August 8, 2016

      Hi Santosh,

      You can let that token exist and create token with the same name at the program level, this will override the token and the folder token will not be reflective at program levels. This will solve the purpose although not an ideal solution.

      Cheers!!

      Neeraj S

      Grégoire_Miche2
      Grégoire_Miche2
      New Participant
      November 24, 2015

      Hi all,

      You should all vote here :

      -Greg

        G
        gkrajeski-SWLN
        New Participant
        June 13, 2016

        Thanks @Grégoire Michel

        Grégoire_Miche2
        Grégoire_Miche2Accepted solution
        New Participant
        November 24, 2015

        Hi all,

        This is a known bug. Support is aware and it has been escalated. We are waiting for a patch.

        IN the meanwhile, we rename those useless tokens in "zz-To Be Deleted #x" and leave them there. They do no harm

        -Greg

          Victoria_Mitche
          Victoria_Mitche
          New Participant
          March 27, 2019

          Hi Greg - have you heard any updates on this front? I am stuck needing to delete overridden tokens and don't even have the option to rename them like you originally recommended several years ago! Any other workarounds by chance?

          Veronica_Holme4
          Veronica_Holme4
          New Participant
          March 27, 2019

          Hi Victoria - this thread has been marked as answered so most people won't come in here. Recommend you push this to a new thread.

          Support can usually do a refresh on a program or asset in the back end to free this up. I'd recommend you log a ticket. I've had them fix this issue multiple times.

          A
          Anonymous
          November 24, 2015

          Not sure this will help, but take a look.

          Managing My Tokens - Marketo Docs - Product Docs

          Are you sure it has been deleted everywhere. If not, contact supportfeedback@marketo.com

          A
          Anonymous
          June 2, 2015

          Hi Santosh,

          • The tokens can also be used in emails within that folder, not just in your email template.
          • Make sure to check whether tokens are used in your smart campaigns as well.
          • If you are sure you have deleted all tokens at the folder level, you can opt to leave the token as it is since it will probably never be used again and just create the token at Program level with a different/similar name

          Thanks!

          Wena

          A
          Anonymous
          November 3, 2015

          still no real solution to delete the token?

          Thanks,

          Jörg

          A
          Anonymous
          June 1, 2015

          Hi Santhosh,

          I am having the same problem with some of my program-level tokens. Did you find a solution by any chance?

          Thanks,

          Rich

          Josh_Hill13
          Josh_Hill13
          New Participant
          April 15, 2015
          I would ask support if you are certain you removed the Token from ALL assets, including campaigns.
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