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A
Anonymous
April 13, 2016
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Token Key not Found

  • April 13, 2016
  • 2 replies
  • 2518 views

Hi all,

I've created a new form and the field sused are also new.

I'm trying to create an email alert however the email cannot be approved because of the below error:

Error approving EIRE - Customer Survey April 2016.EIRE - Customer Survey April 2016 - Alert Email — {{lead.Eire - • Were you impressed with their knowledge of our software?:default=edit me}}: Token key not found

Any ideas what this means or where I might have gone wrong? Even if I remove that token I get the same error for all of the new fields I have created.

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Best answer by Roxann_McGlump1

Hello Laura,

I believe the token cannot use the bullet-point dot you have incorporated into this field name.  Try removing the dot from the field name and see if that allows you to use the token.

2 replies

Roxann_McGlump1
Roxann_McGlump1Accepted solution
New Participant
April 14, 2016

Hello Laura,

I believe the token cannot use the bullet-point dot you have incorporated into this field name.  Try removing the dot from the field name and see if that allows you to use the token.

A
Anonymous
April 14, 2016

Usually this means that the token has a syntax error

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