Tokens not appearing in emails | Community
Skip to main content
Joseph_Long
New Participant
December 22, 2016
Solved

Tokens not appearing in emails

  • December 22, 2016
  • 1 reply
  • 3744 views

Hey Everyone!

I'm running into an issue with an email program regarding tokens. Specifically, tokens are not appearing when being added to the email draft.

I uploaded a static list and made sure members of said list are in the appropriate campaign. Everything looks fine but I cannot figure out why the tokens do not appear at all.

Has anyone run into this issue before?

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by WyattBa

Yes, one of the fields is just {{lead.First Name:default=edit me}} so I was expecting the first name to populate.

All of the tokens I'm referencing are available on the lead record.


Hi Joseph,

So you did Edit Draft > View By Lead > Selected Lead's Email Address? If that is what you did and it is not rendering, then I suggest sending a sample email to yourself with the same lead details. If the sample email is blank as well then I would suggest trying another lead.

1 reply

SanfordWhiteman
New Participant
December 22, 2016

Are you looking in Preview or sending yourself a real (not sample) email?

Joseph_Long
New Participant
December 22, 2016

Hey Sanford,

Im looking in preview mode and there is just white space.

SanfordWhiteman
New Participant
December 22, 2016

Are you previewing in the context of a lead that has these fields filled in?