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New Participant
March 29, 2016
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Tokens rendering with span tags around them

  • March 29, 2016
  • 1 reply
  • 1777 views

I'm using a token in the email subject line, but when I send myself a sample email, it renders as <span><span>Subject Line</span></span>. The same token renders fine in the body of the email (without the span tags), so what is different with the subject?

I'm also seeing these span tags appearing in my calendar file when I use a token in the description box. I can just put the info in manually, but I'd like to save time with tokens if possible. Has anyone else seen this, and what's the remedy? Thanks!

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Best answer by Grégoire_Miche2

Hi Jeff,

Are you using a rich text token or a text one?

for a subject line you probably wan to use a (simple) text one.

-Greg

1 reply

Grégoire_Miche2
Grégoire_Miche2Accepted solution
New Participant
March 29, 2016

Hi Jeff,

Are you using a rich text token or a text one?

for a subject line you probably wan to use a (simple) text one.

-Greg

Justin_Cooperm2
New Participant
March 30, 2016

+1

You don't want to use a rich-text token in a subject line, as a rich-text token is a block of HTML