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Robb_Barrett
New Participant
February 27, 2017
New

Tracking information on alerts

  • February 27, 2017
  • 2 replies
  • 1554 views

Alerts are very important to my organization - we use them to send information to vendors and to internal stakeholders.  Often times we hear that the alert was never received and there's no way to track what happened - if it bounced, was blocked, delivered, opened, etc.  I'm working with a vendor right now with whom we've worked for years and he's suddenly stating that alerts aren't coming through and I have no way to know what's happening with them.

Much like email tracking, it would be beneficial to see confirmation tracking on alerts.

2 replies

TedBalderree
New Participant
January 27, 2023

I agree! The ability to get delivery, open, etc. status on Send Alert emails would be very helpful. Or just allow the ability to send a normal email (with tracking) to someone other than the person specified in the smart list (ie. who filled out a form, for example).

Ted Balderree
New Participant
February 6, 2020
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