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A
Anonymous
January 28, 2016
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Tracking unsubscribe reasons

  • January 28, 2016
  • 1 reply
  • 1877 views

I'd like to track the reasons people unsubscribe with a set of checkboxes on the unsubscribe form (e.g. "No longer interested, Did not sign up, Inappropriate content, Spam, Other")  Ideally, I'd like to populate the "Unsubscribe Reason" field with this data, but that field is free text. How do I convert the checkbox result to free text to populate the Unsubscribe reason field?  Any other solutions for this out there?

Thanks everyone!

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Best answer by Josh_Hill13

You need to use another set of checkboxes, then use a workflow to say If Reason 1=T, then Unsubscribed Reason=X

1 reply

Josh_Hill13
Josh_Hill13Accepted solution
New Participant
January 28, 2016

You need to use another set of checkboxes, then use a workflow to say If Reason 1=T, then Unsubscribed Reason=X

A
Anonymous
January 28, 2016

Thank you! Then those other checkboxes are a custom field / fields?  Just confirming before I set this up.

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