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J
JC1-3
New Participant
February 16, 2021
Question

Trigger Emails from Form Submissions

  • February 16, 2021
  • 2 replies
  • 1253 views

Is there a way for Marketo to automatically add one of the registrants contact details into the trigger email?

 

Situation: I have built a form for registrants to fill in, and one of the section includes their guardian/parent's contact details. In this case, I want the trigger email to refer to that particular guardian's name, and not the registrant.

 

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2 replies

MrinalSharma-2
MrinalSharma-2
New Participant
February 17, 2021

Hi JC1,

 

To simply use the guardian/parent's contact details, you need to include those fields in the email as a token. So using any field as a token you just need to replace the Field Name with the Token in this {{lead.Token}}. For example, the field Name which is capturing the guardian/parent's contact details is "Guardian/Parent's Name". Then you can use this {{lead.Guardian/Parent's Name}} in the email and the things will work.

 

Hope it solves out your concerns.

 

Thanks!

Mrinal
    SanfordWhiteman
    SanfordWhiteman
    New Participant
    February 16, 2021

    You can include any lead field as a {{lead.token}}, yes.  So since those contact details must be other fields on the lead, they'll have their own token.

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