Turning Engagement Program back on | Community
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Jennifer_Bisho1
Level 4
Jul 8, 2016 8:30 PM UTC
Solved

Turning Engagement Program back on

I was wondering exactly what happens when you turn an engagement program back on.  We had a campaign running where the leads received the 1st email, but then they wanted to turn the program off due to some issues that had to be addressed before the 2nd email went out.  Now we are ready to start the program again, so if we turn the program back on, will the leads resume where they were in the stream, or will they receive Email 1 again and start over?  Thanks!

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Josh_Hill13
Josh_Hill13Accepted solution
Level 10
Jul 9, 2016 12:23 AM UTC

Yes, leads will resume for the next Cast they were eligible for.

If you want to force a new date that is not part of the Cadence, you can change First Run On to any date.

8 replies

Jul 11, 2016 10:30 AM UTC

Marketo will never send twice an email that is part of one Engagement Stream.

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Andrew_Josephs
Level 1
Jan 8, 2019 4:03 PM UTC

Hey All- I turned a multi-stream campaign off right before it was supposed to go out.  I updated a few E-mail set it to send out a few hours later and turned it back on.  It does not appear the E-mails are going out after turning the program back on.  Any advice on this?

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Jason_Hamilton1
Level 6
Jul 9, 2016 12:23 AM UTC

They should pick up where they left off.

Jason

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Jennifer_Bisho1
Level 4
Jul 9, 2016 6:46 PM UTC

Great. Thanks!

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Josh_Hill13
Josh_Hill13Accepted solution
Level 10
Jul 9, 2016 12:23 AM UTC

Yes, leads will resume for the next Cast they were eligible for.

If you want to force a new date that is not part of the Cadence, you can change First Run On to any date.

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Jennifer_Bisho1
Level 4
Jul 9, 2016 6:46 PM UTC

Perfect. Thank you so much!

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