Turning Engagement Program back on

Forum|Forum|9 years ago
July 8, 2016
3 replies
3651 views

I was wondering exactly what happens when you turn an engagement program back on. We had a campaign running where the leads received the 1st email, but then they wanted to turn the program off due to some issues that had to be addressed before the 2nd email went out. Now we are ready to start the program again, so if we turn the program back on, will the leads resume where they were in the stream, or will they receive Email 1 again and start over? Thanks!

Marketo

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Best answer by Josh_Hill13

Yes, leads will resume for the next Cast they were eligible for.

If you want to force a new date that is not part of the Cadence, you can change First Run On to any date.

A

Anonymous

Marketo will never send twice an email that is part of one Engagement Stream.

Andrew_Josephs

New Participant

Hey All- I turned a multi-stream campaign off right before it was supposed to go out. I updated a few E-mail set it to send out a few hours later and turned it back on. It does not appear the E-mails are going out after turning the program back on. Any advice on this?