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Anniem
Anniem
New Participant
November 17, 2020
Solved

Unable to add authorized contact

  • November 17, 2020
  • 2 replies
  • 2976 views

I have been having issues since I started creating support tickets in Marketo.

When I go to case management -> create a case

A page comes open saying,"You are not currently authorized to create cases for your company. To add yourself as an authorized support contact, click the button below."

With a button to "add me as an authorized contact" which I've tried clicking and it did not do anything.

Please advise.

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Best answer by Chris_Wilcox

Hey Again -- Looks like you should reach out to your Marketo Engage CSM, or your Marketo Admin if that isn't you. Your CSM can get you setup as an authorized contact. Thanks!

2 replies

Chris_Wilcox
Chris_WilcoxAccepted solution
New Participant
November 18, 2020

Hey Again -- Looks like you should reach out to your Marketo Engage CSM, or your Marketo Admin if that isn't you. Your CSM can get you setup as an authorized contact. Thanks!

Chris_Wilcox
Chris_Wilcox
New Participant
November 18, 2020

I just pinged some Marketo contacts, someone will be in touch! 

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