unable to see the "submit a case" button | Community
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December 10, 2018
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unable to see the "submit a case" button

  • December 10, 2018
  • 2 replies
  • 2278 views

can someone direct link me to the "submit a case" button?

Unfortunately, when I go to the support page I cannot see the button.

See screenshot below, where the button to submit a case would normally be it is blank.

Thanks!

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Best answer by Anna_Leary3

Hi Malik! I ran into the same issue. If you click on the pencil icon in the top right corner of community and scroll down to 'My Cases' then that is another way to access the support ticket portal and submit a case. Hope this helps!

2 replies

Anna_Leary3
Anna_Leary3Accepted solution
New Participant
December 10, 2018

Hi Malik! I ran into the same issue. If you click on the pencil icon in the top right corner of community and scroll down to 'My Cases' then that is another way to access the support ticket portal and submit a case. Hope this helps!

December 10, 2018

Amazing! Thank you for that.

Paul_Johnson
New Participant
December 10, 2018

Malik,

Any chance your user permissions to submit tickets has been removed/not added?

December 10, 2018

Yep! I think it might be a browser issue or something, a coworker of mine ran into the same issue before.