unable to see the "submit a case" button | Community
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Anonymous
Dec 10, 2018 9:31 PM UTC
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unable to see the "submit a case" button

can someone direct link me to the "submit a case" button?

Unfortunately, when I go to the support page I cannot see the button.

See screenshot below, where the button to submit a case would normally be it is blank.

Thanks!

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Anna_Leary3
Anna_Leary3Accepted solution
Level 2
Dec 10, 2018 9:51 PM UTC

Hi Malik! I ran into the same issue. If you click on the pencil icon in the top right corner of community and scroll down to 'My Cases' then that is another way to access the support ticket portal and submit a case. Hope this helps!

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4 replies

Anna_Leary3
Anna_Leary3Accepted solution
Level 2
Dec 10, 2018 9:51 PM UTC

Hi Malik! I ran into the same issue. If you click on the pencil icon in the top right corner of community and scroll down to 'My Cases' then that is another way to access the support ticket portal and submit a case. Hope this helps!

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Anonymous
Dec 10, 2018 9:58 PM UTC

Amazing! Thank you for that.

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    Paul_Johnson
    Paul_Johnson
    Level 4
    Dec 10, 2018 9:47 PM UTC

    Malik,

    Any chance your user permissions to submit tickets has been removed/not added?

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    Anonymous
    Dec 10, 2018 9:58 PM UTC

    Yep! I think it might be a browser issue or something, a coworker of mine ran into the same issue before.

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