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ChrisHo22
New Participant
August 3, 2023
Question

Unable to Unapprove Email

  • August 3, 2023
  • 1 reply
  • 1003 views

I'm currently attempting to remove an old segmentation, and am going through all the old emails that utilized that segmentation to unapprove them.  While I was going through the emails, I came across an email that was approved and I was unable to unapprove the email.

 

The email in question is part of an aborted program.  That aborted program also had an A/B test (not sure if this is relevant). I am unable to unapprove the email because it's currently "in-use" by the aborted program, and I can't remove the A/B test, the email from the program, or delete the program.

 

How do I go about unapproving/removing assets from aborted programs like this?

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1 reply

Darshil_Shah1
Darshil_Shah1
Community Manager
August 5, 2023

This is a great question, @chrisho22! I tried emulating this in my Sandbox and faced the similar challenge. Of course, archiving the program won't solve this. I believe as of now the only way out would be to delete the program. Most likely, losing analytics data may not be a huge deal breaker for you as you aborted the program anyway.

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