Unable to Unapprove Email | Community
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ChrisHo22
Level 1
August 3, 2023
Question

Unable to Unapprove Email

I'm currently attempting to remove an old segmentation, and am going through all the old emails that utilized that segmentation to unapprove them.  While I was going through the emails, I came across an email that was approved and I was unable to unapprove the email.

 

The email in question is part of an aborted program.  That aborted program also had an A/B test (not sure if this is relevant). I am unable to unapprove the email because it's currently "in-use" by the aborted program, and I can't remove the A/B test, the email from the program, or delete the program.

 

How do I go about unapproving/removing assets from aborted programs like this?

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1 reply

Darshil_Shah1
Darshil_Shah1
Community Manager
August 5, 2023

This is a great question, @chrisho22! I tried emulating this in my Sandbox and faced the similar challenge. Of course, archiving the program won't solve this. I believe as of now the only way out would be to delete the program. Most likely, losing analytics data may not be a huge deal breaker for you as you aborted the program anyway.

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