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Dan_Stevens_
New Participant
July 6, 2016
Solved

Unable to unapprove email program

  • July 6, 2016
  • 1 reply
  • 8026 views

I'm trying to unapprove and Email Program (batch) but keep getting the following error:

Any idea what this means?  This was a test Email Program (containing 1 lead) and need to disable it.

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Best answer by Dan_Stevens_

The "used by" tab on the program shows the program is used in the smart campaign:

And as I cannot reference the program in the flow step if it's not approved, I gather that It's logical that I cannot unapprove the program if it is referenced.

-Greg


Which means if you have an Email Program ready to go - including smart campaigns to track lead progression - and you need to make a minor change to the A/B test criteria, you first need to remove all references in the smart campaigns before doing so.

1 reply

Grégoire_Miche2
New Participant
July 6, 2016

Hi Dan,

Is the "used by" tab showing anything?

Have you set up an A/B test on your email program?

-Greg

Dan_Stevens_
New Participant
July 6, 2016

Hi Greg - yes, it's showing the inactive smart campaign; and yes, it's an A/B test.

Grégoire_Miche2
New Participant
July 6, 2016

You probably want to deactivate the A/B  test first. If it's an email program:

-Greg