Unsubscribe Attribute and preference page opt out
Our instance currently has a preference page set up to manage the unsubscribes.
When a contact opts out of email comms, a custom field is updated called Marketing Opt In = True/False. I've tried to research if I need to ensure that the Unsubscribe attribute needs to be updated/managed in Marketo. For example do I need to add a trigger that looks if Marketing Opt In = False that Unsubscribe is True?
I have noticed that when we send out an email blast that the unsubscribes are not being recognised in the Summary of the program.
Do they need to be added as a member of the Program with a Status from a trigger to collect this information?
Is this looking at the Unsubscribe attribute?
If you could help guide me in the right direction it would be appreciated.
thanks
Adele