Uploading files/images & receiving a link - issue | Community
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Level 2
Sep 13, 2022 6:53 PM UTC
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Uploading files/images & receiving a link - issue

Hi, 
I've uploaded lots of images, pdfs etc. in the past through the 'design studio' tab, and marketo has created a link for that file which I can then embed in marketo emails. These links have always opened the file on an internet tab without a problem, but now it seems the links don't work. Instead of taking me directly to the file, they open up a general google page. When I copy paste the links into the search bar, it brings up a blank page instead of the file, like it used to. This is happening to all newly uploaded files as well as past files that used to work. Any suggestions?

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roadshowhannahAccepted solution
Level 2
Sep 14, 2022 10:00 PM UTC

Hi @melissa1-2 - just an update that this 'design studio' glitch has now been corrected. I received an notification from our Marketo rep this morning 🙂 

Hannah

4 replies

roadshowhannahAccepted solution
Level 2
Sep 14, 2022 10:00 PM UTC

Hi @melissa1-2 - just an update that this 'design studio' glitch has now been corrected. I received an notification from our Marketo rep this morning 🙂 

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Hannah
Disha_Goyal6
Level 6
Sep 14, 2022 7:49 AM UTC

Hi @melissa1-2, 

 

Hope you are doing well!

 

Please share the link of one image where you are facing issue.

 

Thanks,

Disha

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SanfordWhiteman
Level 10
Sep 13, 2022 7:14 PM UTC

Need a little more detail here. Is this actually the same problem described at https://nation.marketo.com/t5/product-discussions/design-studio-file-urls-broken-on-new-experience/m-p/328594#M185529?

 

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Level 2
Sep 14, 2022 3:47 PM UTC

Yes, that seems to be the case for mine too - an extra 's' has been added.

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